Question 1

How long will it take to receive my order?

Accepted Answer

Delivery within the UAE is estimated within 24 hours. This is an estimate, not a guaranteed delivery time. Service coverage is subject to carrier confirmation. For details, visithttps://rushuae.myshopify.com/pages/faq

Question 2

How to track my order?

Accepted Answer

For an update on your order, email rushcustomersupport@gmail.com or message us on Instagram at @rush.parfums2026. Please include your order number so we can help.

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within United Arab Emirates.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping is charged separately. For one RUSH Perfume priced at AED 83, the configured UAE shipping fee is AED 10. Shipping charges can vary with the order total and discounts. Check the final shipping charge at checkout. For questions, email rushcustomersupport@gmail.com or message @rush.parfums2026 on Instagram.https://rushuae.myshopify.com/pages/faq

Question 5

What is your return policy?

Accepted Answer

We do not accept returns or exchanges due to a change of mind or fragrance preference, including unopened products. If your item is damaged or different from what you ordered, contact us with your order number, a description of the issue, and photos for review. This policy does not limit rights provided by applicable law.https://rushuae.myshopify.com/policies/refund-policy

Question 6

Can I exchange an item?

Accepted Answer

We do not accept exchanges due to a change of mind or fragrance preference, including unopened products. If you receive a damaged item or an item different from your order, contact us with your order number, a description of the issue, and photos for review.https://rushuae.myshopify.com/pages/faq

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at rushcustomersupport@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept cash on delivery (COD). Pay in cash when your order arrives. For questions about delivery coverage, contact rushcustomersupport@gmail.com.

Question 9

Do you accept store credit?

Accepted Answer

For questions about store credit, please email rushcustomersupport@gmail.com or message @rush.parfums2026 on Instagram before placing your order.

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